Stone Mantel provides breakthrough insights and business results to organizations that are serious about being industry leaders. We offer a comprehensive suite of solutions to help clients succeed when faced with major industry changes, operational challenges, communications issues or brand stagnation.
• Customer-centric Business Strategies—Our insights, methodologies, and processes guide you through decision-making process of talking your biggest business challenges (and small ones too). Whether its entering into new categories or reinventing what you currently do, we give you the sure foundation and frameworks to be successful.
• Experience Requirements—Every prospect and customer has an experience with you, across multiple channels, at different key moments, over time. We develop the requirements for new tactics, new journeys, new innovations, and the whole experience. Stone Mantel provides detailed descriptions of what is required on the web, over the phone, in the packaging, throughout the process, and any other part of the experience.
• Models of Consumer Behavior—Stone Mantel develops proprietary models that describe your customer’s behavior within a new experience. These models give you deep insight, drive the persona development, segmentation decision-making, and design requirements.
• Brand Strategy—whether developing a brand from scratch or working to strengthen the brand you have, Stone Mantel helps you clarify your brand promise, as well as discover how well your brand delivers on that promise. We ensure your brand has the strategic foundation, vision and platform to stand the test of time. By uncovering your brand essence, story, character/personality and elements of functionality, we’re able to help you ensure your brand serves you and your customers. It’s about creating meaningful brand experiences that keep your customers coming back again and again.
• Goods/Services/Experience Innovation—the economy is strained, regulations abound, competition is fierce and a global marketplace is a reality of business today. Stone Mantel is committed to helping clients uncover hidden opportunities to discover fresh, truly innovative (even disruptive) solutions that win you market share, leadership positioning and competitive advantage. From helping you discover and understand hidden opportunities to quantifying them and bringing new goods, services, or experiences to market, Stone Mantel is the partner you’ll want by your side to strengthen your long-term success and vitality.
• Research—as a stand-alone service and the lynchpin to most of our offerings, Stone Mantel’s research solutions are cutting-edge and based on proprietary, proven methodologies. We handcraft our research processes to meet your specific needs—nothing out-of-the-box; no traditional quantitative or qualitative approaches. We go for more insightful, interactive and iterative research solutions that nail down the best direction every time. Because we focus on uncovering insightful information from your customers regarding their behaviors, expectations, needs, etc., we consistently unveil new opportunities, rich insights and unique industry information that give you a competitive advantage virtually impossible to replicate.
• Collaborations—Because we work with clients as an extended part of your team, we approach everything from a collaborative and co-creation standpoint. Our philosophy is to start by discovering what makes our client’s customers tick. It’s about understanding what matters most to them, how they make decisions and what their perceptions/expectations are of our clients. By uncovering customers’ existing behaviors and expectations, we’re able to help our clients close any gap between what they’ve envisioned and operationalized for the brand and customer experiences they provide with the “reality” of what our clients’ customers want and expect.
• The Meaningful Experiences Tour—So you want to discover just what great experiences look like – and perhaps what they don’t? Gather your team and joins us as we embark on one of our Meaningful Experience Tours – a two-day exploration of today’s Experience Economy.
• The Infinite Possibility Workshop—Businesses across all industries today have embraced digital technology in an attempt to provide greater value to their customers. But there hasn't been a comprehensive framework to fully explore its power and its possibility . . . until now. With his new book Infinite Possibility, Joe Pine has created an enduring and rational model, the Multiverse, to help businesses understand -- and act on -- the potential of digital experiences.
• The Brand Truth Workshop—Do your customers perceive you as real or fake? Are you being true to Who you are…and true to who you Say you are? It’s important to know, because more and more, customers are buying based on their perception of your Authenticity. Stone Mantel’s Brand Truth Workshop is a two-day action planning session for companies that understand the value of being Authentic to their customers. . . but now want to know exactly what they should do about it.
Are you ready for the insights that guide unprecedented business results? Contact us today!